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Am I being charged for 'Initiated' payments?
Initiated payments mean that your purchase is either pending or did not go through successfully. Pending transactions are normally applicable for payment methods that need further processing such as bank transfers. Otherwise, we assure you that you will not be charged for 'Initiated' payments.
How do I cancel recurring billing for a subscription?
To cancel your recurring billing to a website or an application, just go to the Terminal3 payment page on the website you made a purchase and click on the "Help" button. Go to the 'Recurring Payments' tab to see your active recurring subscriptions. Click on cancel. You can also contact us at support@terminal3.com
How can I add my preferred payment method?
Click the 'Help' button on the page where you make a purchase. You can find this on the upper right part of the checkout page. You will see an option to request for a payment method you prefer, which is currently unavailable to you.
How can I check my previous payments?
In order to check your previous payments, you can create or sign in to your own Account. Payments history will be available for you right after sign up.
Do you store my credit card details?
Terminal3 does not store credit card details. However, make sure that in your browser settings 'Autofill' or 'Autocompletion' options turned off to protect yourself from possible fraud actions.
How can I remove autofill of my credit card details?
In order to remove autofill of your credit card details, you should change special settings in your browser. You may refer to the following sites on how to remove this feature:

Google Chrome
Mozilla Firefox
Why was my payment blocked?
Terminal3 fraud protection works to provide a high level of security and safety for our customers. We perform fraud check to verify our users and for faster processing of future payments.
I don't have a scanner to scan a photo of my card or ID. What should I do?
You can take a photo of your card using your mobile phone. Please make sure that only the last 4 card digits are visible, you can mask other card number digits.
Is it secure for me to upload a scanned copy of my personal ID?
By using Terminal3, which is compliant with the strictest PCI requirements, your data is secure and protected.

PCI DSS (Payment Card Industry Data Security Standard) is the standard that would protect the data of customers, as well as ensure the proper transfer of their data and implementation/handling of debit and credit card transactions.
Do I need to upload my documents each time I pay?
Transaction verification is a one-time procedure. You can be sure that your future payments made with the same card will go through automatically without any delay.
In case I change my mind to make the payment during the transaction verification, how can I cancel my payment?
If you don't provide the documents within the requested period, we will refund the transaction and cancel your purchase. The refund may take up to 3 business days to reflect on your account.
If you have any other question, please contact us at support@terminal3.com.
If your inquiry relates to payments made with credit card: please provide only the first six and last four digits of your credit card number.