It is a platform dedicated for gaming entities where users/gamers can process their payments. It also acts as a global marketplace and aspiring merchants can create their own game shop.
What is Paymentwall? How is it related to Terminal3?
Paymentwall is a leading global payments platform that supports both credit card options but also 150 local payment options all over the world. Terminal3 is dedicated to gaming entities and it uses the platform of Paymentwall to cater to multiple customers all over the world.
How many payment methods do you have?
Terminal3 partners with global payments processing companies to provide online billing solutions with over 120 payment methods which include e-wallets, mobile and land-line payments, prepaid cards, payment kiosks, debit cards, bank transfers and more. All of these payment options will allow you to monetize users from all over the world whether you are selling virtual goods in a game or provide online services.
I already offer credit card payments to my users. What else do I need?
You are only covering a percentage of your users. By signing up with Terminal3, you will have full coverage in more than 200 countries with local options for each of these markets. If you cannot decide which payment options to set up, you can work closely with our optimization team in getting the most out of Terminal3's services.
How do I delete my account on Terminal3?
Our support team shall be able to assist you in deleting your account. Kindly send an email at firstname.lastname@example.org.
I have forgotten my account credentials on the gaming website. What should I do?
We only process payments for the website. Kindly contact the support team of the website so they can assist you.
Am I being charged for 'Initiated' payments?
Initiated payments mean that your purchase is either pending or did not go through successfully. Pending transactions are normally applicable for payment methods that need further processing such as bank transfers. Otherwise, we assure you that you will not be charged for ‘Initiated’ payments.
How do I cancel recurring billing for a subscription?
To cancel your recurring billing to a website or an application, just go to the Terminal3 payment page on the website you made a purchase and click on the "Help" button. Go to the "Recurring Payments" tab to see your active recurring subscriptions. Click on cancel.
How can I add my preferred payment method?
Click the ‘Help’ button on the page where you make a purchase. You can find this on the upper right part of the checkout page. You will see an option to request for a payment method you prefer, which is currently unavailable to you.
How can I check my previous payments?
In order to check your previous payments, you can create or sign in to your own Terminal3 Account. Payments history will be available for you right after sign up.
Do you store my credit card details?
Terminal3 does not store credit card details. However, make sure that in your browser settings ‘Autofill’ or ‘Autocompletion’ options are turned off to protect yourself from possible fraud actions.
How can I remove autofill of my credit card details?
In order to remove the autofill of your credit card details, you should change special settings in your browser. You may refer to the following sites on how to remove this feature: Google Chrome Safari Mozilla Firefox
My money was taken from me but I still don’t have the credits. What should I do next?
The fastest way to check your order is by contacting the website first. The website admin should be able to advise you about the status of your credits, for most parts, there is just a delay on sending the credits. Terminal3 processes payments for the website; however, for privacy and security purposes, we do not have access to your account.
I am trying to make a payment using your platform but I’m not able to proceed! Can someone please help me?
Payment failures can be attributed to multiple factors. If you are getting any error message, kindly send an email at email@example.com together with the screenshot and details of your payment attempt.
How long will it take for my bank transfer to go through?
The transfer takes 3 to 5 working days so long as there is sufficient funds. However, there are several factors that may also come into play such as bank holidays and weekends for both the sending and receiving countries.
I was charged multiple times by Terminal3 but I only paid once.
To help you with this, create an inquiry or email us via firstname.lastname@example.org and attach a screenshot of your statement showing the amount, date, and how many times you were charged. It would also be helpful if you can provide the reference number for the charge. It starts with "w" followed by 9 digits (w123456789).
Why was my charge higher than what I paid for? Why is there an additional charge?
Depending on the website you are buying from, there are instances when the payment processor of your purchase is located in a different country. For this type of scenario, a 1% international fee may be applied by your bank or credit card provider. Note that this is related to Visa / Mastercard / AMEX international regulations.
Why was my payment blocked?
Terminal3 fraud protection works to provide a high level of security and safety for our customers. We perform fraud checks to verify our users and for faster processing of future payments.
I was blocked from making new payments. Why am I being asked to provide my personal documents?
Due to various security reasons, our Risk Department may opt to block you from making further payments until you have verified your account to establish that you are the owner, and that you have full access to the payment method you used. This may involve providing a copy of your ID and/or some information on the credit card copy like name on the card, expiry date, first six and last four digits of the card number. Make sure that your documents are appropriately masked (e.g. CVV code at the back of the card, 4 digits in between the first 6 and last 4 digits of the credit card number).
I don't have a scanner to scan a photo of my card or ID. What should I do?
You can take a photo of your card using your mobile phone. Please make sure that only the first 6 and last 4 card digits are visible, you can mask other card number digits. The photo capture also needs to show the name on the card and the expiry date.
Is it secure for me to upload a scanned copy of my personal ID?
By using Terminal3, which is compliant with the strictest PCI requirements, your data is secure and protected. PCI DSS (Payment Card Industry Data Security Standard) is the standard that would protect the data of customers, as well as ensure the proper transfer of their data and implementation/handling of debit and credit card transactions.
Do I need to upload my documents each time I pay?
Transaction verification is a one-time procedure. You can be sure that your future payments made with the same card or verified payment system will go through automatically without any delay.
In case I change my mind to make the payment during the transaction verification, how can I cancel my payment?
When you do transaction verification, the payment through your credit card is automatically cancelled. Therefore no payment was taken from your card, but if you used a different payment method such as e-wallet (MercadoPago, PayPal), it would take 7 - 10 business days or depending on their bank's processing time.
My credit card was stolen. Can you make sure that I would not be charged from this card?
By providing us the details of your card (First 6 digits, last 4 digits, and expiration date), we will blacklist your credit card on our system to ensure you will not be charged.
What happens when I’m using a different credit card from the one that I used to pay with?
You may be requested to provide the front and back copies of the new card that you will be using for future purchases to have it verified, and ensure faster processing of your payments.
Why am I being asked for an ID and/or a copy of my payment receipt?
Terminal3 is committed to providing the highest level of fraud protection both for our merchants and users. By providing the ID and proof of payment, you help us prevent any possible fraudulent activities and identity theft. This verification process is also implemented to ensure that your payments are processed efficiently.
How can I receive my payout?
Terminal3 can pay you via the following methods: Bank and Wire Transfer (Globally) Check (US only) PayPal (Globally)
How often can I receive my payouts?
You receive payouts once a month. If your monthly revenues are greater than $100,000 we can send payouts twice a month.
I am still a minor. Can I receive my payout?
If you are a minor and would like to use our service. Kindly ask your parents or legal guardians to accept the payout on your behalf. In compliance with international laws, we require the beneficiary of the payout to be of legal age.
In which currency can I receive my payout?
We can send the payout in USD or EUR provided that the bank used for the deposit is denominated in this currency.
Is there any minimum payout amount that I need to meet?
There is a $100 minimum payout threshold. Once the $100 threshold is met, we will automatically send you the payout as long as all compliance documents are uploaded and approved.
Why are you not sending my payout?
In order to receive your payout, please make sure that all required Compliance documents are submitted and approved. Check out your payout settings page for the complete list of required documents.
Why is my payout delayed?
We send out payouts as we collect your revenues from our payment partners. It would depend on the payment method used by the users and release time of our payment partners which usually vary between 30 to 60 days. To view your payout schedule, please click here. The payout can also be put on hold for a specific amount of time if we see that you have stopped processing payments. This is to cover any possible chargebacks the users may file. Once the prescriptive period is over, we will pay you your remaining balance minus any refunds or chargebacks.
What is a pingback?
When a user makes a payment or completes an advertising offer via Offerwall, we send you an HTTP/HTTPS server-to-server notification communicating their user id and the details of the purchase. We call this notification a pingback.
Once you receive a pingback from Terminal3, you will need to deliver the purchased product (or virtual currency) to the respective user. For this you will need to build a pingback listener script on your server. You should input the URL of this script (Pingback URL) in the Pingback section of your Project Settings inside of your Terminal3 Merchant Account.
Follow the guidelines for the Pingback URL samples script (based on API type):
How can I set up a pingback?
You can refer to the Getting Started page for instructions on how to set up a pingback. You may also check our Digital Goods, Virtual Currency, or Cart APIs' pages for details on the Pingback API format. Upon receiving a pingback and processing the order on your side, we also recommend implementing the Delivery Confirmation API so that Terminal3 can track the order status (in case of non-instant delivery) and update users in case they inquire about the payment status and so that Terminal3 can dispute possible chargebacks.
How can I add custom pingback parameters?
You can set up custom pingback parameters in My Projects > Settings > Custom Pingback Parameters section. Any custom parameters can be added by specifying their name and value.
For elaborate instructions, check out the pingback parameters page.
What is the difference between HTTP and Email Pingback?
HTTP request is sent from our servers to your Pingback listener script where we communicate to your server the details about the payment so that your server can process the pingback and deliver the product or virtual currency to the according to user automatically.
With Email Pingback an email is sent to the address that you configure once a user pays or completes an offer. Once you receive the email, you should deliver the product manually to the user.
Note: We highly recommend using HTTP Pingback for automatic processing of orders.
Which shopping cart plugins does Terminal3 support?
We have plugins for several shopping carts, and we continuously add more, including: WordPress - Enjin/Buycraft - PrestaShop - WHMCS - OpenCart - Magento - CS-Cart - Drupal, Ubercart - Typo3.
Check out our shopping cart plugins page for the full list of integrations
I want to renew my subscription. How do I do it?
Please contact the support team of your subscription provider to assist you in renewing your service.
How do I cancel my subscription? I don’t want to be charged anymore.
Our support team can assist you in canceling your subscription. Kindly send an email at email@example.com
I contacted Terminal3, but my payment is still not refunded. Why is this the case?
When a user reaches out to Terminal3 support for a refund, this is routed to the approval of the website for approval. If there is a delay in the refund, there are two scenarios, either it’s still pending for the approval of the website or the request is declined as it’s not meeting the requirement of the website’s refund policy. The support team will be able to advise you directly if your refund request has been approved or declined.
What is your refund policy?
The refund policy is based on the approval of the website from which you made a purchase. This varies per website. When the website agrees or approves your refund request, the system will generate the refund and availability of the funds is dependent on the processing timeframe of the payment system chosen in making the purchase. Generally, this takes 5 to 7 working days.
Why did I get a refund instead of my goods?
There are two scenarios when you can get a refund. First one is when our fraud and risk system identifies there is a charge that needs to be verified. This process is in place to make sure that you as a user is protected from any possible scam or fraudulent activity. The second scenario is when the website where you purchased your item is unable to deliver the goods due to some technical issues on their end. In this scenario, you can report this to the website itself so they can fix it or you can also send an inquiry through firstname.lastname@example.org so the team can coordinate and fix it for you.
What is GDPR?
The General Data Protection Regulation (GDPR) is the European Union’s new data protection law, which enters into force on May 25th, 2018. Its provisions were designed based on the idea that privacy is a fundamental human right. GDPR requires all companies receiving personal information from EU users to follow strict rules regarding the collection, use, and disclosure of all EU user, merchant and employee data.
Does Terminal3 comply with GDPR?
Terminal3 implements comprehensive privacy and information security program to help us comply with GDPR. With the needs of our end users and merchants are at the forefront, we have developed an information privacy program that meets their needs and allows them to make free, informed decisions.
What personal data does Terminal3 have about me?
If you have a Terminal3 User Account, and you want to know what personal data does Terminal3 has about you, simply contact us to view the data. If you have any further questions, feel free to contact us at email@example.com to get assistance from our team.
How can I request for my data to be updated or deleted?
If you have a Terminal3 User Account, simply log in to create a request. If you have any further questions, feel free to contact us at firstname.lastname@example.org to get assistance from our team.